Communication Strategies



Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? This course explores how to improve your communication skills to make it easier for you to get along in the workplace, and in life.

Completion of this course will earn 0.575 CEUs.


Learning Objectives
• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills to listen actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively


  • Session One: Course Overview

    • Learning Objectives
    • Pre-Assignment
    • Pre-Course Assessment
  • Session Two: Creating Positive Relationships

    • Ten Quick Wins
    • Making Connections
  • Session Three: Growing Our Self-Awareness

    • Do You Question Your Competence?
    • Developing Confidence
  • Session Four: Communication Basics

    • Defining a Skilled Communicator
    • Making Connections
  • Session Five: Communication Barriers

    • Case Study: New Neighbors
    • Common Barriers
    • Applying the Answers
    • Being Mindful
  • Session Six: Asking Questions

    • Asking Good Questions
    • Probing
    • Five Ways to Probe
    • Pushing My Buttons
  • Session Seven: Listening Skills

    • Can You Hear Me?
    • How Do You Rate Your Listening Ability?
    • Active Listening Skills
    • Responding to Feelings
    • Reading Cues
    • Demonstration Cues
    • Tips for Becoming a Better Listener
    • What is Said and What is Heard
    • Communication Situations
  • Session Eight: Body Language

    • What Do Our Bodies Say?
    • The Signals People Send
    • Gestures
  • Session Nine: Communication Styles

    • Dichotomies in Theory
    • Making Connections
    • Advantages and Disadvantages
    • Dichotomies in Action
  • Session Ten: Creating a Positive Self-Image

    • Seven Things People Determine from Your Appearance
    • Pre-Assignment Review
    • Self-Evaluation
  • Session Eleven: Frame of Reference

    • Your Frame of Reference
    • Suspending Belief
  • Session Twelve: Techniques for the Workplace

    • Prepare, Prepare, Prepare
    • Testing Our Theories
    • Delivering Your Message
    • Check for Understanding
  • Session Thirteen: Assertiveness Self-Attitude

    • Words to Watch Out For
    • Your Inner Self Talk Persuasion
    • 30 Ways to Persuade
    • Case Study: A Negative Image
    • I Messages
    • The Assertive Formula
    • Expressing Your No
    • The Persistent Response
    • Guidelines for Saying No
  • Personal Action Plan

    • Starting Point
    • Where I Want to Go
    • How I Will Get There

Additional information


Call 260-432-9077 or email to schedule your class time, Friday, September 16, 2022