Salesforce Training Certified Service Cloud Consultant Exam Prep Course VILT

This product is currently out of stock and unavailable.

SKU: N/A Category: Tag:

Description

Salesforce Training Certified Service Cloud Consultant Exam Prep Course VILT

THIS IS A VIRTUAL CLASS!  You are purchasing a virtual seat to this class which will be held on the date you select.  Upon your checkout completion, you will receive a class link from ExecuTrain corporate which will contain a link to download your course workbook.  For more information about virtual classes, please contact us! (260-432-9077)

Description

Stony Point developed this class specifically to help consultants prepare for the Salesforce Certified Service Cloud Consultant exam.

 

A  student in this class will learn how to be a Salesforce Service Cloud consultant. 

 
This class is delivered by a senior instructor with many years of real world consulting experience and is specifically designed to prepare consultants to pass the Salesforce Certified Service Consultant Exam. The instructor will cover all the key customer service concepts within Salesforce in addition to sharing real world experiences and best practices.
 
The class presents a broad range of topics cover just about everything on which a student will be tested. These topics include but are not limited to: Software Development Lifecycles, project management strategies, the Force.com architecture, the model, view, controller design pattern, and typical customer service and call center goals. There is in depth coverage of system security topics such as: Users, Licenses, Profiles, Field Level Security, Permission Sets, Delegated Administration, Record Security, Organization Wide Defaults, Role Hierarchy & Roles, Sharing Rules, Account Teams, Case Teams, & Queues. The object model related to customer service automation is thoroughly covered as well with sections on: Accounts, Contacts & Person Accounts, Cases, Assets, Solutions, Entitlements & Milestones, Knowledge, and Chatter. Finally, topics concerning Service Cloud Console, CTI, IVR, WFM, portals, integration, success metrics, analytics and best practices will be explored.
 
As a participant in the class, each student will be given a practice learning environment to use during hands-on exercises during the class. The student will be able to use this learning environment indefinitely after the class without any additional fee.
Format
In-person
Virtual
Student Workbook
Included with an in-person class registration
Available for an additional fee for virtual classes:
Purchase at Amazon.com
Purchase direct from Stony Point

Additional information

Date

Call 260-432-9077 or Email info@executrainni.com for pricing information and to schedule your class time